Monroeville, PA 15146

ITT Technical Institute – Monroeville/Tarentum, Pennsylvania

Chair, School of Information Technology March 2010 – December 2014
Manage and advise a census of approximately 150 students and 7 adjunct instructors
Plan industry-related guest speakers and field trips for IT students
Reduce student attrition from over 10% to an average of 3.5%
Act as school dean when necessary
National Curriculum Committee Member October 2006 – December 2013
Developed new course material for Microsoft Windows 7 and Fedora Linux Courses
Helped revise and edit Red Hat Linux textbook
Senior Instructor December 2002 – March 2010
Instructor for IT-related courses including Windows and Linux Operating Systems, Windows 2008 Active Directory and Exchange Servers, Network Standards and Protocols, and Network Systems Security
Instructor for Microeconomics and Physics courses

La Roche College - Pittsburgh, Pennsylvania

Adjunct Instructor January 2003 – June 2003
Introduction to PC
Systems Analyst August 2002 – December 2002
Assisted in the setup and maintenance of 15 smart classrooms
Supported faculty, staff, and student computer users with day-to-day issues
Helped troubleshoot networking issues

University of Pittsburgh - Pittsburgh, Pennsylvania

Systems Analyst/Programmer III July 2001- January 2002
Responsible for all computer support issues in the Chancellor and Provost Offices
Administrator for two Novell systems (NetWare 4.11)
Coordinated the replacement of Netware systems with Windows 2000 Advanced and Exchange servers

Wheeling Jesuit University - Center for Educational Technologies - Wheeling, West Virginia

Network Systems Analyst December 1996 - July 2001
Maintained Nortel-based LAN used for Internet and intranet accessibility
Instructed graduate level computer courses
Proctored Prometric certification tests
Supported client workstations used by Center for Educational Technologies (CET) personnel and visitors to the CET
Coordinated and maintained the internal CET Computer Support Services Help Desk
Managed and trained student workers representing the Help Desk
Reduced set up time for computer labs from several man days to less than one man hour

Olsten Staffing Services - Wheeling, West Virginia

Office Manager October 1994 - September 1996
Managed daily office operations prepared accounts payable, collected/corrected accounts receivable, wrote proposals and contracts for available services
Cut office expenses 21% in the first fiscal year while adding two additional staff members; supervised seven internal employees and over 70 external employees
Interviewed applicants, administered skill evaluations, checked references on new applicants, trained applicants on computer software and prepared weekly service traffic reports

Triad Data Processing - New Concord, Ohio

Customer Service Representative/Trainer July 1994 - October 1994
Supported and trained users of “The Resource Bar Code System” - an inventory and ancillary charge management system used specifically in the long-term health care industry

HessCo Industries, Inc. of WV - Wheeling, West Virginia

Customer Service Manager February 1992 - July 1994
Handled customer service calls from manufacturers sales representatives, resellers and end-consumers
Approved repair bills and coordinated quality control programs; instituted steps to reduce total annual repair expenditures to less than one-quarter the industry average
Supervised two customer service representatives
Designed and published all external service, marketing and financial publications
Computer Systems Manager February 1991 - July 1994
Engineered and installed a 12-node local area network system running the LANtastic Network Operating System
Trained users in the use of many popular MS-DOS/Windows programs
Designed and implemented a barcode-based Order Tracking System to help customer service and production personnel follow new orders from placement to shipping
Reduced average order status calls from nearly fifteen minutes to under two minutes while providing nearly perfect data accuracy

Wheeling Jesuit University, Wheeling, West Virginia

Master of Business Administration, 1998

Grade Point Average: 3.7 - Graduated with Distinction

Ohio University, Athens, Ohio

Bachelor of Business Administration, 1988

Dual Majors: Management and Computer Systems in Business
Grade Point Average: 3.3 - Graduated Cum Laude

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