WILLIAM A. GANO
Monroeville, PA 15146
412-916-1958
bill.gano@yougotbill.com
ITT Technical Institute – Monroeville/Tarentum, Pennsylvania
Chair, School of Information Technology March 2010 – December 2014
• Manage and advise a census of approximately 150 students and 7 adjunct instructors
• Plan industry-related guest speakers and field trips for IT students
• Reduce student attrition from over 10% to an average of 3.5%
• Act as school dean when necessary
National Curriculum Committee Member October 2006 – December 2013
• Developed new course material for Microsoft Windows 7 and Fedora Linux Courses
• Helped revise and edit Red Hat Linux textbook
Senior Instructor December 2002 – March 2010
• Instructor for IT-related courses including Windows and Linux Operating Systems, Windows 2008 Active Directory and Exchange Servers, Network Standards and Protocols, and Network Systems Security
• Instructor for Microeconomics and Physics courses
La Roche College - Pittsburgh, Pennsylvania
Adjunct Instructor January 2003 – June 2003
• Introduction to PC
Systems Analyst August 2002 – December 2002
• Assisted in the setup and maintenance of 15 smart classrooms
• Supported faculty, staff, and student computer users with day-to-day issues
• Helped troubleshoot networking issues
University of Pittsburgh - Pittsburgh, Pennsylvania
Systems Analyst/Programmer III July 2001- January 2002
• Responsible for all computer support issues in the Chancellor and Provost Offices
• Administrator for two Novell systems (NetWare 4.11)
• Coordinated the replacement of Netware systems with Windows 2000 Advanced and
Exchange servers
Wheeling Jesuit University - Center for Educational Technologies - Wheeling, West Virginia
Network Systems Analyst December 1996 - July 2001
• Maintained Nortel-based LAN used for Internet and intranet accessibility
• Instructed graduate level computer courses
• Proctored Prometric certification tests
• Supported client workstations used by Center for Educational Technologies (CET)
personnel and visitors to the CET
• Coordinated and maintained the internal CET Computer Support Services Help Desk
• Managed and trained student workers representing the Help Desk
• Reduced set up time for computer labs from several man days to less than one man hour
Olsten Staffing Services - Wheeling, West Virginia
Office Manager October 1994 - September 1996
• Managed daily office operations prepared accounts payable, collected/corrected accounts receivable, wrote proposals and contracts for available services
• Cut office expenses 21% in the first fiscal year while adding two additional staff members; supervised seven internal employees and over 70 external employees
• Interviewed applicants, administered skill evaluations, checked references on new applicants, trained applicants on computer software and prepared weekly service traffic reports
Triad Data Processing - New Concord, Ohio
Customer Service Representative/Trainer July 1994 - October 1994
• Supported and trained users of “The Resource Bar Code System” - an inventory and ancillary charge management system used specifically in the long-term health care industry
HessCo Industries, Inc. of WV - Wheeling, West Virginia
Customer Service Manager February 1992 - July 1994
• Handled customer service calls from manufacturers sales representatives, resellers and end-consumers
• Approved repair bills and coordinated quality control programs; instituted steps to reduce total annual repair expenditures to less than one-quarter the industry average
• Supervised two customer service representatives
• Designed and published all external service, marketing and financial publications
Computer Systems Manager February 1991 - July 1994
• Engineered and installed a 12-node local area network system running the LANtastic
Network Operating System
• Trained users in the use of many popular MS-DOS/Windows programs
• Designed and implemented a barcode-based Order Tracking System to help customer service and production personnel follow new orders from placement to shipping
• Reduced average order status calls from nearly fifteen minutes to under two minutes while providing nearly perfect data accuracy
EDUCATION:
Master of Business Administration, 1998
Grade Point Average: 3.7 - Graduated with DistinctionOhio University, Athens, Ohio
Bachelor of Business Administration, 1988
Dual Majors: Management and Computer Systems in BusinessGrade Point Average: 3.3 - Graduated Cum Laude
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